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We’re here to help! At Muscle Chem, we value your feedback, questions, and inquiries. Whether you need product support, have a question about your order, or want to learn more about our products, our team is ready to assist.
Where are Laboratory Certificates ?
Most Suppliers publish certificates from a single high-quality batch while sending lower-quality stock to customers. Instead, we provide a private customer group with verified buyers sharing feedback, product testing results, and usage outcomes. This allows customers to see ongoing, real-world product performance rather than a one-off certificate.I can’t find my country at checkout. What should I do?
If your country is not listed during checkout, don’t worry — we can still process your order manually. Please email us at info@musclechem.com with the following details:- Full name
- Shipping address (including country)
- List of products you want to order
- No of products you want to order
The package I received is incorrect. What should I do?
If you received the wrong item, email info@musclechem.com immediately. Once verified, we will reship the correct product.Do I need to sign for my package?
Most shipments do not require a signature, but this depends on the carrier and shipping method.Can I get a refund if my package was damaged during shipping?
Yes. If your product arrives damaged, please provide photographic evidence, and we will issue a refund or reshipment.My package is held at customs—what should I do?
Customs processing can take anywhere from a few days to a few weeks. If your package is not cleared, you will typically receive a notification from customs.My package says “Delivered,” but I didn’t receive it.
If tracking shows "delivered" but you haven’t received it:Check with neighbors, reception, or mailroom.
Contact your local post office.
If the package doesn’t show up, contact us for assistance.
