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We’re here to help! At Muscle Chem, we value your feedback, questions, and inquiries. Whether you need product support, have a question about your order, or want to learn more about our products, our team is ready to assist.
The package I received is incorrect. What should I do?
If you received the wrong item, email info@musclechem.com immediately. Once verified, we will reship the correct product.Do I need to sign for my package?
Most shipments do not require a signature, but this depends on the carrier and shipping method.Can I get a refund if my package was damaged during shipping?
Yes. If your product arrives damaged, please provide photographic evidence, and we will issue a refund or reshipment.My package is held at customs—what should I do?
Customs processing can take anywhere from a few days to a few weeks. If your package is not cleared, you will typically receive a notification from customs.My package says “Delivered,” but I didn’t receive it.
If tracking shows "delivered" but you haven’t received it:Check with neighbors, reception, or mailroom.
Contact your local post office.
If the package doesn’t show up, contact us for assistance.
Why has my tracking not updated?
International tracking updates may take 2-3 weeks due to local postal processing.Do you offer free shipping?
Yes! Free shipping is available for:UK Orders: Over £150
International Orders: Over £250
