Contact Us

    Contact Us

    Get in touch

    We’re here to help! At Muscle Chem, we value your feedback, questions, and inquiries. Whether you need product support, have a question about your order, or want to learn more about our products, our team is ready to assist.

    If your country is not listed during checkout, don’t worry — we can still process your order manually.

    Please email us at info@musclechem.com with the following details:

    • Full name

    • Shipping address (including country)

    • List of products you want to order

    • No of products you want to order
    If you received the wrong item, email info@musclechem.com immediately. Once verified, we will reship the correct product.
    Most shipments do not require a signature, but this depends on the carrier and shipping method.
    Yes. If your product arrives damaged, please provide photographic evidence, and we will issue a refund or reshipment.
    Customs processing can take anywhere from a few days to a few weeks. If your package is not cleared, you will typically receive a notification from customs.
    If tracking shows "delivered" but you haven’t received it:
    Check with neighbors, reception, or mailroom.
    Contact your local post office.
    If the package doesn’t show up, contact us for assistance.
    International tracking updates may take 2-3 weeks due to local postal processing.
    Orders are usually processed and shipped within 24-48 hours, excluding weekends and holidays. UK Orders: 2-5 business days. International Orders: Varies by destination, typically takes between 6 to 14 business days.
    Our support team is available 24/7 to assist you. Reach out via our contact form or email us at info@musclechem.com for any inquiries.