Customs & Taxes

Customs clearance is the process by which goods being imported into a country are inspected and approved by the local customs authority. This step ensures compliance with that country's import laws and regulations.
It is standard procedure for all imported goods to go through customs in the destination country. This process ensures compliance with local laws and regulations.
Import taxes and duties are determined by the government of the destination country. Each country has its own laws and regulations regarding the importation of goods.
Customs clearance times vary by country and depend on several factors, including the nature of the goods, documentation accuracy, and the efficiency of the local customs office. It can take anywhere from a few days to weeks.
While the shipping carrier typically facilitates the customs process, the recipient is responsible for providing any required documentation and for paying any applicable duties or taxes.
The recipient of the package is solely responsible for any import duties, taxes, or customs fees required to receive the goods.
No, we do not collect import taxes or duties. These charges are imposed by the destination country and must be paid by the recipient upon delivery, if applicable.
The carrier or local customs office usually notifies the recipient if additional documentation or payment is required to release the shipment. We also provide Tracking Numbers so you can monitor you package from origin till destination.
During this process, you may be required to provide certain documentation, including:
  • Proof of payment (statement of the card you used to pay for your order)
  • An invoice for the order (which we are happy to provide upon request)
  • Personal identification, in some cases
Yes, customs authorities have the right to reject, delay, or return shipments that do not comply with local regulations or are missing the required documentation. Additionally, if a shipment is not cleared within a specific time frame—as defined by the destination country's laws and regulations—customs may return the package to the sender.