Shipping and Delivery FAQs

The package I received is incorrect. What should I do?

MuscleChem2025-02-11T18:18:02+00:00If you received the wrong item, email info@musclechem.com immediately. Once verified, we will reship the correct product.

Do I need to sign for my package?

MuscleChem2025-02-11T18:17:28+00:00Most shipments do not require a signature, but this depends on the carrier and shipping method.

Can I get a refund if my package was damaged during shipping?

MuscleChem2025-02-11T18:17:17+00:00Yes. If your product arrives damaged, please provide photographic evidence, and we will issue a refund or reshipment.

My package is held at customs—what should I do?

MuscleChem2025-02-11T18:17:02+00:00Customs processing can take anywhere from a few days to a few weeks. If your package is not cleared, you will typically receive a notification from customs.

My package says “Delivered,” but I didn’t receive it.

MuscleChem2025-02-11T18:16:47+00:00If tracking shows "delivered" but you haven’t received it:
Check with neighbors, reception, or mailroom.
Contact your local post office.
If the package doesn’t show up, contact us for assistance.

Why has my tracking not updated?

MuscleChem2025-02-11T18:16:19+00:00International tracking updates may take 2-3 weeks due to local postal processing.

Do you offer free shipping?

MuscleChem2025-02-11T18:15:44+00:00Yes! Free shipping is available for:
UK Orders: Over £150
International Orders: Over £250

How long does delivery take?

MuscleChem2025-02-11T18:15:16+00:00Orders are usually processed and shipped within 24-48 hours, excluding weekends and holidays.
UK Orders: 2-5 business days
International Orders: Varies by destination
Tracking updates may take a few days.

Can I Have My Parcel Redirected to Another Address?

MuscleChem2025-02-04T19:12:27+00:00 Once your order has been dispatched, it is out of our control, and we are unable to change the delivery address. We recommend ensuring the address is correct before placing your order to avoid any delivery issues.