FAQs

Frequently Asked Questions

If you're looking for information on SARMs or have specific questions, our comprehensive FAQs covers everything you need to know.
This detailed list is designed to address common and advanced questions that may not have been covered on other pages.
Simply browse the sections below to find the topic that best matches your query—we’ve likely answered it there!

Customs processing can take anywhere from a few days to a few weeks. If your package is not cleared, you will typically receive a notification from customs.
Yes. If your product arrives damaged, please provide photographic evidence, and we will issue a refund or reshipment.
Most shipments do not require a signature, but this depends on the carrier and shipping method.
If you received the wrong item, email info@musclechem.com immediately. Once verified, we will reship the correct product.
No. Our products are strictly for laboratory research purposes. Please review our Terms and Conditions.
Temporary exposure to heat, cold, or sunlight will not compromise product integrity. However, we recommend storing your products at room temperature, away from direct sunlight.
All products are guaranteed for 24 months from the manufacturing date (MFG).
Yes, customs authorities have the right to reject, delay, or return shipments that do not comply with local regulations or are missing the required documentation. Additionally, if a shipment is not cleared within a specific time frame—as defined by the destination country's laws and regulations—customs may return the package to the sender.
During this process, you may be required to provide certain documentation, including:
  • Proof of payment (statement of the card you used to pay for your order)
  • An invoice for the order (which we are happy to provide upon request)
  • Personal identification, in some cases
The carrier or local customs office usually notifies the recipient if additional documentation or payment is required to release the shipment. We also provide Tracking Numbers so you can monitor you package from origin till destination.